Delivery FAQs

Please note that Klarna orders will take 7-10 days to ship, regardless of the chosen shipping option. After shipping, the parcel will arrive within the time frame you selected at checkout.


1-5 day delivery:

  1. order is placed
  2. order confirmation email sent
  3. order shipment email sent
  4. order sent for delivery
  5. order arrives in 1-5 working days, please read below carefully
  6. items may arrive in different parcels

ordering Monday to Friday before 3pm? it will go out the same day

ordering after 3? it will go out the next working day, working days are Monday to Friday

ordered on a Friday before 3? that counts as day 1.

ordered on a Thursday? it may arrive Friday or early the following week.

Xmas shipping:

  1. Order is placed
  2. Order confirmation email sent
  3. Order shipment email sent (within 7 days)
  4. Order sent for delivery
  5. Tracking sent to you (within 14 working days (Monday to Friday)
  6. Order arrives in 4-5 working weeks approx not guaranteed, please read below carefully

The timescale provided above is an approximate timescale for both tracking and delivery.

The steps of delivery are as follows:

1 – Tracking sent 2 – Tracking will say – sent to RDC / Royal Mail 3 – Tracking will not update until it lands into the UK 4 – Once tracking shows parcel has arrived into the UK, it should take approx 2 days for delivery 5 – Ordered more than one item? It will come in a different parcel

1-5 DAY is only available on selected items. Please see the 1-5 DAY category’s for the selected items (typically clothing, hats, bags & shoes).  These items are shipped via Royal Mail or DPD and you will not be provided with tracking information. THIS IS NOT SENT TO YOU AUTOMATICALLY. 

Please allow the full TIMESCALE ABOVE for your order to arrive. If your order doesn’t arrive the next working day AFTER YOUR TIMESCALE HAS PASSED  please send us an email and we will provide tracking for it

1-5 delivery orders are required to be placed before 3PM to receive the following 1-5 day later (MONDAY TO FRIDAY ONLY). If your order is placed after 3PM the order will be processed the following working day, and you should expect delivery of your order within 1-5 WORKING days after your order is processed. For example, if you place a 1-5 day delivery order on a Friday after 3PM your order will be processed and dispatched ON MONDAY. 

If your order contains a mix of items including those not included in the 1-5 day delivery category, these items will be posted separately and should be expected within the current delivery timescales (approx 4-5 weeks). 1-5 DAY shipping option should be selected when ordering a mix of items. 

Please ensure you select the appropriate shipping for your order or the additional costs will be invoiced before your order is dispatched. 

It is your responsibility to select the correct shipping method for your order. 

When will you dispatch my order?

We want you to get your new purchase as soon as possible! That’s why we start preparing your orders the following working day. If you place your order during the weekend, we will start processing it on the following Monday. All orders are fulfilled and processed within 5 working days (THAT ARE NOT NEXT DAY ORDERS)

How can I track my order?

Tracking information will be sent to you via email typically within 7-10 days of ordering. When the tracking is through to you it may show as below on Royal Mail’s website.